Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how Galaxy Trade, operating under Henan Jialuode Trading Co., Ltd. (hereinafter referred to as Galaxy Trade, we, us, or our), collects, uses, processes, stores, and protects personal information obtained through our website located at www.galaxytrade.hair and any related services, applications, or platforms we operate (collectively, the Services).

We are committed to safeguarding the privacy of all individuals who interact with our Services. This policy applies to all users, visitors, clients, and partners who access or use our website and related systems. By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with the practices described herein.

Galaxy Trade operates within the Computer Systems Design and Related Services industry, as well as the broader Professional, Scientific, and Technical Services sector. Our primary business involves designing, developing, and integrating computer systems for enterprise clients. The data we collect is strictly related to these business activities.

2. Information We Collect

We collect several categories of information to provide and improve our Services. The types of information we gather depend on how you interact with us and which Services you utilize. Below is a detailed breakdown of the information categories we may collect during the course of our relationship with you.

Personal Identification Information: When you contact us through our website forms, send us an email, or otherwise initiate communication, we may collect your full name, email address, phone number, company name, job title, and any other information you voluntarily provide in your message. This information is essential for us to respond to your inquiries and provide the services you request.

Technical and Usage Information: When you visit our website, our servers automatically record certain technical data. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, time spent on each page, and other diagnostic data. This information helps us understand how visitors use our website and allows us to improve the user experience.

Business Information: In the course of providing our computer systems design and consulting services, we may receive business-related information from clients. This can include system architecture details, technical requirements, project specifications, and corporate contact information. We treat all client business information with the highest level of confidentiality.

Communication Records: We maintain records of correspondence when you contact us via email, phone, or through our website contact forms. These records include the content of your messages, our responses, and metadata such as timestamps and communication channels.

3. How We Collect Information

We employ various methods to collect information from and about you, always ensuring transparency in our collection practices. Information is gathered through the following primary channels and mechanisms.

Direct Collection: The majority of personal information we collect is provided directly by you when you fill out forms on our website, send us emails, call our phone number, or engage with us during business meetings and consultations. This voluntary submission of information is the primary source of data we maintain.

Automated Collection: As you navigate through our website, certain information is collected automatically through standard web technologies. This includes cookies, web beacons, server logs, and similar tracking mechanisms. These technologies help us analyze website traffic patterns, remember your preferences, and deliver a more personalized browsing experience.

Third-Party Sources: In limited circumstances, we may receive information about you from third-party sources. This can occur when a colleague or business partner refers you to our services, or when we use publicly available business directories to verify contact information. Any information received from third parties is treated with the same level of care and protection as information collected directly.

4. Use of Collected Information

Galaxy Trade uses the information we collect for specific, legitimate business purposes. We do not use your personal information for any purpose beyond what is described in this policy without first obtaining your explicit consent. Below are the primary purposes for which we process your information.

Service Delivery: We use your information to provide, maintain, and improve our computer systems design and consulting services. This includes communicating with you about your projects, delivering technical solutions, and ensuring that our services meet your specifications and requirements.

Communication and Support: Your contact information enables us to respond to your inquiries, provide customer support, send service-related notifications, and keep you informed about the status of your projects. We may also use your information to send administrative messages, technical notices, and updates about our services.

Website Improvement: Technical and usage data helps us understand how visitors interact with our website. We analyze this data to identify areas for improvement, optimize page performance, enhance navigation, and develop new features that better serve our users.

Legal Compliance: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes maintaining records as required by tax laws, responding to lawful requests from public authorities, and enforcing our terms and policies.

Business Operations: Information is used for internal business purposes such as data analysis, auditing, fraud prevention, and improving our operational efficiency. We may aggregate and anonymize data for statistical analysis and reporting.

5. Information Sharing and Disclosure

Galaxy Trade does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in the limited circumstances described below, and always with appropriate safeguards in place to protect your privacy.

Service Providers: We may engage trusted third-party companies and individuals to perform services on our behalf. These service providers assist with functions such as website hosting, email delivery, data analytics, and IT infrastructure management. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, government agency, or law enforcement. We will also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent: We may share your information for purposes not covered by this policy when we have obtained your explicit consent to do so. You have the right to withdraw such consent at any time by contacting us.

6. Data Retention

Galaxy Trade retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Our retention periods are determined based on the nature of the information and the purpose of its collection.

For contact form submissions and general inquiries, we retain information for a period of twenty-four months after the last communication, unless an ongoing business relationship exists. For active client relationships, we retain information for the duration of the engagement plus a period of seven years following the completion of services, which aligns with standard business record-keeping practices and applicable tax requirements.

Technical and usage data collected through automated means is typically retained for a maximum of twenty-six months from the date of collection. After this period, such data is either deleted or fully anonymized so that it can no longer be associated with any individual.

When the retention period expires, we securely delete or destroy personal information using industry-standard data destruction methods. You may request earlier deletion of your personal information by contacting us, subject to any legal obligations that require us to maintain certain records.

7. Data Security

We implement and maintain technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security program is continuously reviewed and updated to address emerging threats and vulnerabilities.

Our technical safeguards include encryption of data in transit using Transport Layer Security (TLS) protocols, secure server configurations, firewalls, intrusion detection systems, and regular vulnerability assessments. Administrative measures include access controls that limit data access to authorized personnel only, employee training on data protection practices, and comprehensive security policies and procedures.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. Absolute security cannot be guaranteed. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

Right to Access: You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a commonly used electronic format.

Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update that information. We will respond to such requests within a reasonable timeframe.

Right to Erasure: In certain circumstances, you may request that we delete your personal information. We will comply with such requests unless we have a legal obligation or legitimate business reason to retain the data.

Right to Restrict Processing: You may request that we limit the processing of your personal information under specific conditions, such as when you contest the accuracy of the data or object to our processing activities.

Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that data transmitted to another organization.

Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or for processing based on legitimate interests. We will cease such processing upon receiving your objection.

To exercise any of these rights, please contact us using the information provided in the Contact Information section of this policy. We will respond to your request within thirty calendar days. We may require proof of identity before processing certain requests.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a set period.

We use the following categories of cookies on our website. Essential Cookies: These are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies. Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site performance and user experience. Functional Cookies: These remember choices you make, such as language preferences, to provide enhanced and personalized features.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

10. Third-Party Services and Links

Our website may contain links to third-party websites, plugins, and applications that are not owned or controlled by Galaxy Trade. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

When you leave our website, we encourage you to read the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Your interactions with such third parties are governed by their respective terms and policies.

We may use third-party service providers for website analytics, email communications, and other business functions. These providers have their own privacy policies and data handling practices. We carefully select service providers who demonstrate a commitment to data protection and comply with applicable privacy laws.

11. International Data Transfers

Galaxy Trade is headquartered in Zhengzhou, China, and our operations may involve the transfer of personal information across international borders. Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have data protection laws different from those in your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include standard contractual clauses, data processing agreements, and technical security measures.

By using our Services and providing your information, you consent to the transfer, storage, and processing of your data in countries outside your own. If you have questions about the safeguards we use for international transfers, please contact us using the information provided in this policy.

12. Childrens Privacy

Our Services are not directed to individuals under the age of sixteen. We do not knowingly collect, use, or disclose personal information from children under sixteen years of age. If we become aware that we have inadvertently collected personal information from a child under sixteen without verified parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the contact details provided in this policy. We will investigate the matter promptly and take appropriate action to remove the information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by posting a prominent notice on our website and updating the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any modifications to this policy constitutes your acknowledgment of the changes and your agreement to abide by the updated terms. If you disagree with any changes, you should discontinue use of our Services and contact us to discuss your concerns.

14. Company Information and Contact Details

Galaxy Trade is the trading name of Henan Jialuode Trading Co., Ltd., a company organized under the laws of the Peoples Republic of China. We are located in the Jinshui District of Zhengzhou and serve clients throughout China and internationally.

For any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, you may contact us through the following channels. We will make every effort to address your inquiry promptly and thoroughly.

Mailing Address:
Galaxy Trade / Henan Jialuode Trading Co., Ltd.
Apt 62, Unit 5, Building 3, No.81 Nanyang Road
Jinshui District, Zhengzhou - 450000
China

Chinese Address:
河南嘉洛德商贸有限公司
金水区南阳路81号3号楼5单元62号
郑州市 - 450000 中国

Email: hello@galaxytrade.hair
Phone: +1 (267) 859-9950
Website: www.galaxytrade.hair